Shopify Integration

If you have a Shopify-based web store, you can import your database into Retention AI extremely easily, without needing to ask a developer for help.

Follow the steps, the integration path is intuitive, and you can execute it in just a few clicks!

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Step 1

Create your own App

Follow the path “Settings > App and sales channels” and create your own custom app

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Step 2

Agree to consent to develop a custom app

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Step 3

Click on “Create App”

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Step 4

Name it > “Retention AI”

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Step 5

In the “Configuration” panel 

Click on “Configure” in the “API Integration section of the control panel.”

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Step 6

Flag the reading consents

We will need these two items: “read_orders” and “read_customers.”

Then in the “Records to webhooks” box > select the most recent version. Save.

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Step 7

Install the App

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Step 8

Proceed with the installation

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Step 9

Get the token to enter into the platform.

Please note: you will only be able to see the code the first time.

Save it, you will then have to paste it into Retention AI.

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Step 10

The other information you’ll need from Shopify is the backend url, including https://

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Step 11

Switch to Retention AI > Property Setup tab > click on “Edit property”

Fill in the required fields and paste the backend URL and API access token > Click “Continue”

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Step 12

Continue with the configuration of RFM values.

Choose whether to use ratings on 3 or 5 points

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Step 13

Set up your RFM analysis

Choose whether to consider all parameters: Recency, Frequency, Monetary

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